If there is a label in the Device column: The client or app was set to DND (do not disturb) status.Auto Recorded: The call was automatically recorded.One of the following labels will be applied: Identifies the phone user's desk phone model or Zoom client or app platform. You may also see a caller verified icon in certain scenarios.If an external party doesn't have a caller ID name and Zoom Phone was able to detect a location, the location will display below the caller ID number.The entry will display Anonymous for calls that do have a caller ID (the caller hid their caller ID name and number).Zoom Phone also displays the direct phone number (if applicable) and internal extension number. For example, it will display the phone user's profile name instead of their caller ID name. If an internal extension is involved in the call, Zoom Phone displays the internal display name for that phone number instead of their caller ID name.Only the caller ID number will display if the party doesn't have a caller ID name. Displays the caller ID name and number of the originating ( From) and target ( To) call participant.The following points explain the columns in the log table to help you identify log entries: From and To columns The call path column also provides detailed descriptions of the steps that take place during a call. You will have access to advanced filters for call type, result, extension type, number type, group, events in the call, spam, and result. (Optional) On the top right, click New View to be redirected to the revamp call log page.Click Export at the top-right area to save a CSV file containing the current call log entries you've filtered using the options in the previous step.Note: We recommend using the Zoom Phone usage reports to verify bill charges. Click the Show charged call logs only check box to only display entries for calls that were charged.Click the column headings to sort the table entries.Use the search bar to filter data by a specific phone user, phone number, or extension.Use the controls at the top to filter data by date, direction (inbound or outbound), call path, site (if you have multiple sites), and department or cost center.(Optional) Use the following controls to filter and search call log entries:.In the navigation menu, click Phone System Management then Logs.You can view logs for all phone users in your account. Prerequisites for viewing call history logs How to use the log to view bill charges.How to view call history for a specific user.How to identify log entries for transferred calls.Note: You can also view logs for call recordings, voicemails, and SMS. You can also subscribe to email notifications for call logs. You can filter data by date, direction (inbound or outbound), site, call type, department or cost center. The logs page (also known as call logs) displays a record of all inbound and outbound calls that involve phone users in the account.
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